Here’s a detailed E-commerce Seller Policy tailored for an Indian e-commerce platform, based on Indian laws and regulations such as:

• Consumer Protection (E-Commerce) Rules, 2020

• Information Technology Act, 2000

• GST laws

• Legal Metrology (Packaged Commodities) Rules

• Income Tax Act (TDS, PAN requirements)

  
  

  Seller Policy (India)

  Effective Date: 07 / 08 / 2025
  Applicable To: All sellers registered on LIFESHARE.IN
  Jurisdiction: India

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  1. Seller Registration

  To register as a seller, you must:

  • Be an Indian entity (individual, firm, or company).

  • Possess valid documents:

    • PAN

    • GSTIN (if applicable)

    • Bank account in India

    • Aadhaar (for individual sellers)

  • Accept and comply with these Seller Policies and Terms of Use.

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  2. Product Listing Guidelines

  Sellers must ensure:

  • Accurate and complete information about products.

  • No misleading or false claims.

  • Compliance with Legal Metrology (Packaged Commodities) Rules, 2011.

  • Clearly mention:

    • MRP (inclusive of all taxes)

    • Country of origin

    • Manufacturer details

    • Dimensions, weight, expiry date (if applicable)

  Prohibited Products:

  • Illegal, counterfeit, or restricted items (e.g., weapons, narcotics).

  • Products banned under Indian law or regulatory authorities.

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  3. Order Fulfillment and Shipping

  • Sellers are responsible for processing orders within the stated time.

  • Delays or cancellations must be minimized.

  • If the platform provides logistics, sellers must comply with packaging and handover guidelines.

  • Sellers must share valid GST invoices with each shipment (if applicable).

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  4. Returns and Refunds

  • Sellers must honor return/replacement requests as per platform’s return policy.

  • Returns due to defective, damaged, or wrong products must be accepted.

  • Refunds will be processed to the buyer after the returned product is inspected.

  Sellers may bear costs for:

  • Return logistics (in certain categories)

  • Refunds in case of seller fault

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  5. Commission and Payments

  • The platform may charge a commission/fee on each sale.

  • Payments are settled on a T+3 basis (e.g., T+7 days after order delivery).

  • All payouts are subject to:

    • TDS under Income Tax Act, 1961

    • GST (platform provides GST-compliant invoices)

  Sellers must regularly update their tax and banking information.

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  6. Taxes and Compliance

  • Seller is responsible for collecting and depositing GST (if applicable).

  • Platform may collect and deposit TCS (Tax Collected at Source) under Section 52 of CGST Act.

  • Sellers must comply with all applicable tax laws and file returns as per law.

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  7. Code of Conduct

  Sellers must:

  • Avoid fake reviews, inflated pricing, or deceptive practices.

  • Not solicit customers outside the platform.

  • Respect customer data privacy as per IT Act and Data Protection Guidelines.

  • Maintain professional communication and behavior.

  Violations may lead to:

  • Warnings

  • Listing removal

  • Suspension or termination

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  8. Performance Metrics

  Platform may evaluate sellers based on:

  • Order fulfillment rate

  • Return/rejection rate

  • Customer feedback

  • Complaint resolution speed

  Low-performing sellers may face restrictions.

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  9. Intellectual Property

  Sellers must:

  • List only genuine products with proper rights/licenses.

  • Avoid IP violations (trademark, copyright, patents).

  • Comply with Notice and Takedown procedures under the IT Act.

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  10. Data Usage and Privacy

  • Seller data will be used as per the platform’s Privacy Policy.

  • No unauthorized access or misuse of platform data is allowed.

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  11. Dispute Resolution

  • Disputes between buyers and sellers should be resolved in good faith.

  • Platform may mediate but is not legally liable.

  • Legal disputes shall be governed by Indian law and subject to courts of [Your City], India.

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  12. Policy Violations

  Platform reserves the right to take the following actions:

  • Warn or suspend a seller account

  • Withhold payments

  • Remove product listings

  • Initiate legal proceedings, if required

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  13. Modification of Policy

  This Seller Policy may be updated from time to time. Sellers will be notified via email or dashboard. Continued selling on the platform constitutes acceptance of revised policies.

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  14. Contact Us

  For queries or grievances:

  Seller Support Team
  Email: seller@lifeshare.in]
  Phone: +91- 8300320245
  Grievance Officer: Grievance Officer , lifeshare.in